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Customer Service
We are always here to help you. If you should have a question or concern about your purchase, please contact us via email or by telephone. Customer satisfaction is our number #1 priority.
Email:
Click Here to email us. |
Telephone:
Call Customer Service toll free 888-300-5139
Please have your order date, order number, and "Ship To" name available when calling.
Our Hours:
8:00 am - 6:00 pm Eastern Standard Time.
Please allow 5-7 business days for product delivery | |
Returns:
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a 10% restocking fee, with exceptions listed below in the Restocking Fee Breakdown list. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1 - Read and agree to the Returns Policy and Procedure above.
2 - Call 888.300.5139 8-5 Eastern
3 - Please have your order confirmation ready; we will need your order number and the Item ID number of the product you wish to return.
Company Address:
125 W. Crescentville Rd. Cincinnati, OH 45246
Please allow 5 - 7 business days for delivery. | |
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  view Estimated Arrival Date | |
Orders are normally shipped within 24 hrs. from our Cincinnati, OH warehouse.
UPS Shipping with tracking confirmation |
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Ordering is fast, easy and secure! | | |
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